Privacy Policy

Lusi Travel is a privately owned company registered in Denmark as a small personal business entity with registration number 44362988, located at Lykkesholms Allé 2C, 3th, 1902, Frederiksberg C, Denmark.

By browsing this website or contacting Lusi Travel through the contact form, phone, email communication, or social media, Lusi Travel collects and processes the personal data you provide. This document informs you, in accordance with legal regulations, about how your personal data is processed and your rights in connection with that processing.

What personal data do we process?

  • Identification details (first and last name)

  • Contact information (address and email address)

  • Travel preferences (for planning your travel guide)

  • Data from mutual communication (whether in person, written, by phone, or otherwise)

  • In anonymized form: data about visits to the website – IP address, date and time of access, information about browser, operating system, or language settings

Why do we process your data?

Your data is processed solely on the basis of your consent, in accordance with the General Data Protection Regulation (GDPR), Article 6, Paragraph 1 (a).

How do we collect your data?

We collect your consent and personal data when:

  • You submit a form on the website www.lusitravel.eu requesting a custom travel guide, or when contacting us via the general contact form.

  • You purchase a guide directly through our website by placing an order and completing the payment via the Stripe payment gateway.

You can withdraw your consent at any time by sending an email to lusitravelagency@gmail.com.

Cookies

The website www.lusitravel.eu also uses cookies – small files placed in your web browser when you visit the site. These cookies help offer better personalized options in the future by recognizing and remembering your preferences during browsing. This data is not personally identifiable and cannot be linked to your identity.

What is your data used for?

We process your data strictly for the following purposes:

  • Creating and delivering the Guide

  • Marketing offers that match your preferences (marketing is sent only via email)

Where is your data stored and for how long?

Your data is stored in an encrypted, password-protected Google Drive, accessible only by the sole proprietor and individuals directly involved in creating and delivering the guides. Your data will be retained for 5 years from the date of consent.

Your rights regarding your personal data

You have the following rights:

  • Right of access – You may request access to the personal data we process about you.

  • Right to rectification – You can ask us to correct any inaccurate or incomplete data we hold.

  • Right to erasure – You can request that we delete all data we hold about you.

  • Right to restrict processing – You can ask us to limit processing to specific purposes only.

  • Right to data portability – You can request the transfer of your data to another company or directly to you, in a commonly used and machine-readable format.

  • Right to withdraw consent – You can request the deletion of all your personal data at any time.

  • Right to object – You may file a complaint with the supervisory authority in Denmark, which is the Danish Data Protection Agency. You can submit the complaint online at their website.

If you wish to exercise any of these rights, please contact us at: lusitravelagency@gmail.com

This document was prepared in accordance with the General Data Protection Regulation (GDPR), Article 6, Paragraph 1 (a).